Chair Elegance Return and Refund Policy
This policy outlines the guidelines for returning furniture and products (Products) and for requesting refunds related to our design and consulting services (Services).
1. Product Returns (Furniture & Accessories)
1.1. 30-Day Return Window
You have thirty (30) calendar days from the date your Product was delivered to initiate a return. Returns requested after this period will not be accepted.
1.2. Eligibility Requirements
To qualify for a refund, the Product must meet all of the following criteria:
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Condition: The item must be unused and in the same physical condition that you received it.
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Packaging: The item must be returned in its original, protective packaging.
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Completeness: All original parts, hardware, instructions, and accessories must be included.
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Proof of Purchase: A receipt or order confirmation is required.
1.3. Non-Returnable Products
The following Products are exempt from return:
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Custom or Special Orders: Items manufactured or upholstered to your unique specifications.
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Assembled Items: Once furniture has been fully assembled or installed.
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Digital Goods: Gift cards or downloadable software licenses.
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Final Sale Items: Products clearly marked as “Final Sale” or “Clearance.”
2. Consulting Services Refunds
Refunds for services (e.g., spatial planning, design consultation) are handled according to the terms of your specific Service Agreement.
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Before Work Commences: If a project is cancelled before we begin the contracted work, we can issue a full refund ,less any documented administrative costs already incurred.
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After Work Commences: Fees related to services that have already been rendered (e.g., design hours used, plans delivered) are non-refundable.
3. Refund Process and Fees
3.1. Standard Process
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Inspection: Upon receiving the returned Product, we will inspect it and notify you via email regarding the approval or rejection of your refund.
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Disbursement: If approved, a credit will be automatically applied to your original method of payment within 7 to 10 business days.
3.2. Partial Refunds and Restocking Fee
A partial refund may be issued if the returned item shows minor wear, cosmetic damage, or is missing minor components. In these cases, a Restocking Fee of up to 20% of the original purchase price will be deducted from your refund.
3.3. Late or Missing Refunds
If your refund has not been posted after the 10-day processing period, please contact your bank and credit card company first. If the issue remains unresolved, contact us at sales@chairelegance.co.za.
4. Exchanges (Defective/Damaged Items Only)
We only replace items that are defective or damaged upon arrival. Damage due to improper use or installation is not covered.
If you require an exchange, please email us with details and supporting photos at sales@chairelegance.co.za.
5. Shipping Returns
5.1. Procedure
Please contact us first to obtain a Return Merchandise Authorization (RMA) number. Then, mail your product to: {physical address}.
5.2. Shipping Costs and Risk
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You are responsible for paying for your own return shipping costs.
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Original shipping fees are non-refundable.
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If a refund is issued, and we paid the return shipping, that cost will be deducted from your final refund amount.
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You must use a trackable shipping service and consider shipping insurance. Chair Elegance is not responsible for items lost or damaged during return transit.
6. Contact Information
For questions regarding this policy, please contact us:
Email: sales@chairelegance.co.za Phone: (011) 568-4181